Jessica, well where can I start. Jessica is a compassionate individual that sees the best in people and the ability to see the potential someone has. These qualities are what a Program Coordinator needs when working with individuals that have complex needs. Jessica will smile no matter what is happening around her and is always up for a challenge and to learn something new. The story about Jessica that I feel the world should know is that almost 2 years ago Jessica began working with a young man that had very high complex needs. Jessica knew these needs and still went into the program with an open mind and a smile on her face. There were days where Jessica was emotionally drained from the days events or even the day before’s events, however she still came in with a smile on her face and never gave up on this young man. Jessica continued to go into work with the same smile on her face daily and showing this young man that she was there to support him and that she was never going to give up on him when other people had. Jessica is now the constant in this young man’s life and there are still some challenging days, however they are not as constant and he is happy to see her and he is genuinely happy with his own life. Thank you for all you do Jessica, how you touch the lives of the people who you work with and how your smile can help other’s go from having a bad day to smiling also.