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Andrea
April 10, 2019
Washington, DC – Dulles Airport

Where to begin? In short, Andrea was the biggest hero of that day / week. Due to an error on my part our flight plans actually took us to the WRONG city. (Again, we booked it wrong). However, despite it being my error, Andrea jumped into action and did everything and more to SAVE our day and travel plans. She made me feel a lot less of an idiot (although inside she HAD to be laughing at me 🙂 she handled it with professionalism and grace.
Thank you thank you Andrea at United Airlines in Dulles (IAD) on Sunday for making that moment matter!