I am a cleaner in a homeless shelter in London, Ontario. I was cleaning a TV lounge one day and it was an absolute mess. To say I was frustrated would be an understatement. When I left the lounge, one of the residents stopped me and apologized for the mess that had been made. He also told me that the person what had made the mess had been spoken to and that this would not happen again. I thanked him and continued on with my tasks. That small gesture made my day so I gave the person this card and told him about the difference he had made in my day.