Lisa is a teacher in a large elementary school. Due to the size of the school, the cafeteria often functions as a separate entity. There is little connection between the school staff and the cafeteria staff. Lisa knew the cafeteria was short staffed today. She volunteered her lunch break to serve food in the cafeteria. The workers in the cafeteria were very appreciative! A small action sent a huge message of appreciation. Thank you Lisa.

Working for a large computer software company can be stressful and the week long event in Seattle was no exception. Months of preparation, times of uncertainty with acquisitions and rumors of layoffs. Long days, hours on your feel, nonstop talking and a bit of tension among the staff. I stood in the middle of it all, as if in the eye of a storm, time and turmoil swirling around me. Then… from the chaos a sense of calm wrapped its arm around my shoulder, I took a deep breath, stepped out from the safety of silence and made a decision. Be a part of the problem, or take the leadership position and rally the troops to rise to the excellence we are capable of. What I learned… People want to do the right thing, they are eager to help. They enjoy collaboration and will in fact rise…to be excellent… together… each and every time.

During our monthly meeting we discussed Culture and shared Significance In Simple Moments by Jon Petz. The 7 of Hearts card started its journey on 10/31/16. Happy Halloween!!

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Louree works at the hilton at Disney Springs in Orlando FL and was our event manager and serviced our ballroom. When I first met her, I went to share her hand . . . she said “Oh honey, I hug”. After a wonderful hug we talked for a few minutes and I so enjoyed her energy, smile and passion for service. Shortly later, most of the meeting attendees began to show up. Within ten minutes, she had at least half of the people talking about her. Not in an egotistical way, but in a way like “WOW – she’s amazing”.
Louree is such an amazing example of bringing purpose and passion to what you do and doing so in a way that creates an amazing experience for your customer.
Hope she passes it along to something special that makes a difference in her day!

I don’t have a story, but I do plan on paying it forward and let someone know that they made a difference in my life. “Its’ Showtime”

Jon gave it to me after telling his story of Nathan. I plan on passing it on to someone who makes a difference in my life. Time to pay it forward….. “It’s Showtime”

I received my card from Jon Petz after he spoke at a conference I was attending. Enjoyed his presentation and was touched by his story of the 7 of Hearts. Looking forward to passing it on.